Conditions or Restrictions on Service Provision

1. Scope

This Policy sets out the conditions and restrictions applicable to accommodation, resort stays and related services provided by Công ty CP Du lịch Thiên Hà – Hòn Rơm through www.honrom.vn and the online service booking channels managed by Hòn Rơm 2 Resort.

2. Conditions for Booking and Using Services

Customers wishing to use the services must provide complete and accurate information required for their reservation, including their full name, telephone number, dates of stay, number of guests and other relevant details.

3. Room Availability and Service Capacity

The provision of rooms and accompanying services depends on Hòn Rơm 2 Resort’s actual room availability and service capacity at the relevant time.

During peak periods, public holidays, the Lunar New Year or special programmes, room availability and booking conditions may be subject to policies specific to each programme.

Hòn Rơm 2 Resort reserves the right to decline, or may be unable to accept, reservation requests when no rooms are available or when its actual service capacity cannot accommodate the request.

4. Guest Occupancy Requirements

Room occupancy must comply with the number of guests registered and the conditions applicable to each room type.

If the actual number of guests exceeds the room’s standard occupancy, Hòn Rơm 2 Resort may require the customer to pay a surcharge or change to a suitable room type, subject to actual room availability.

5. Check-in and Check-out Requirements

Customers must check in and check out at the times communicated or confirmed by Hòn Rơm 2 Resort at the time of booking.

Early check-in or late check-out is subject to actual room availability and may incur additional charges under Hòn Rơm 2 Resort’s policies.

6. Identification and Information Required at Check-in

At check-in, customers are responsible for providing identification documents or necessary information in accordance with the law and Hòn Rơm 2 Resort’s operating requirements.

The information provided must be accurate, and customers must be legally entitled to use it.

7. Circumstances in Which Services May Be Refused

Hòn Rơm 2 Resort reserves the right to refuse to provide services in the following circumstances:

• The customer provides inaccurate information or there are indications of deception.
• The customer fails to fulfil the agreed payment obligations.
• The actual number of guests exceeds the Resort’s service capacity and no suitable alternative arrangement can be made.
• The customer engages in conduct that disrupts security or public order, or seriously affects other guests or the Resort’s operations.
• Other circumstances specified by law or in the booking conditions previously communicated to the customer.

8. Safety and Property Rules

Customers are responsible for complying with safety, fire prevention and firefighting requirements, property protection rules and Hòn Rơm 2 Resort’s internal regulations throughout their stay.

Customers are responsible for damage to the Resort’s property caused by themselves or their accompanying guests, in accordance with applicable regulations and appropriate agreements.

9. Force Majeure

If force majeure events or circumstances beyond the Resort’s control prevent Hòn Rơm 2 Resort from providing services as confirmed, the Resort will notify customers as soon as possible and work with them to identify an appropriate solution.

Refunds, changes to the dates of stay or other arrangements will be handled in accordance with the applicable policies and current law.

10. Contact Information

Customers may contact Hòn Rơm 2 Resort for specific advice on booking conditions, guest occupancy, room availability and restrictions applicable to individual services.

Hòn Rơm 2 Resort sincerely thanks our valued customers.