Privacy Policy

1. Purpose and Scope

Công ty CP Du lịch Thiên Hà – Hòn Rơm (hereinafter referred to as “Hòn Rơm 2 Resort” or “we”) respects customers’ privacy and is committed to protecting their personal information when they visit www.honrom.vn, contact us, register, make a reservation or use the services provided by Hòn Rơm 2 Resort.

This Policy explains how Hòn Rơm 2 Resort collects, uses, retains, protects and processes customers’ personal information when they use the website and transact with Hòn Rơm 2 Resort.

2. Information Hòn Rơm 2 Resort May Collect

Depending on how customers contact us or book services, Hòn Rơm 2 Resort may collect necessary information, including:

• Full name;
• Telephone number;
• Email address;
• Reservation details, including check-in and check-out dates, number of guests and room type;
• Information relating to customers’ service requests;
• Information required for payment and transaction verification, where necessary;
• Communications, support requests, feedback or complaints;
• Other information voluntarily provided by customers while using our services.

Hòn Rơm 2 Resort collects only information that is necessary and appropriate for providing, confirming and supporting its services.

3. Purposes for Using Personal Information

Hòn Rơm 2 Resort uses customer information for appropriate purposes, including:

• Receiving and confirming reservation requests;
• Contacting customers to confirm, amend or supplement reservation information;
• Providing rooms and services booked by customers;
• Carrying out payment and transaction procedures;
• Assisting customers before, during and after their stay;
• Receiving and addressing feedback, requests or complaints;
• Improving service quality and the customer experience;
• Fulfilling legal obligations in response to lawful requests from competent state authorities.

Hòn Rơm 2 Resort does not use customers’ personal information for purposes inconsistent with those disclosed or in violation of the law.

4. Scope of Information Use and Disclosure

Customer information is used only to the extent necessary for Hòn Rơm 2 Resort to provide its services.

Hòn Rơm 2 Resort does not buy, sell or trade customers’ personal information.

Where necessary, information may be disclosed to relevant entities, partners or service providers to facilitate transactions, payments, customer support or service delivery, to an appropriate and necessary extent.

Hòn Rơm 2 Resort may disclose personal information:

• With the customer’s appropriate consent;
• Where disclosure is necessary to carry out a transaction or provide a service requested by the customer;
• In response to requests from competent state authorities in accordance with the law;
• Or in other circumstances permitted or required by law.

5. Information Retention Period

Hòn Rơm 2 Resort retains customers’ personal information for as long as necessary to fulfil the purposes of collection, provide services and customer care, resolve disputes or complaints, and comply with relevant legal obligations.

When the information is no longer necessary for these purposes, Hòn Rơm 2 Resort will delete, destroy or otherwise process it in accordance with the law and the actual technical capabilities of its systems.

6. Security of Customer Information

Hòn Rơm 2 Resort is responsible for implementing appropriate measures to protect customers’ personal information against unauthorised access, use, disclosure, alteration or destruction.

Customer information is managed and used by the individuals or departments responsible for receiving and confirming requests and providing services.

However, customers should be aware that the transmission and storage of data over the Internet cannot be guaranteed to be completely secure in all circumstances. Hòn Rơm 2 Resort will take appropriate measures within its capabilities and in accordance with the law to minimise information security risks.

7. Payment Information

For transactions requiring payment or a deposit, Hòn Rơm 2 Resort uses payment information only to the extent necessary to verify and carry out the transaction.

Customers should check the relevant information before making a bank transfer or payment.

8. Customers’ Rights Regarding Personal Information

Customers have the right to request that Hòn Rơm 2 Resort:

• Inform them about the processing of their personal information in accordance with applicable regulations;
• Allow them to review, update or correct their personal information where necessary;
• Handle their personal information in accordance with their statutory rights;
• Give effect to their withdrawal of consent where permitted by law;
• Receive complaints or feedback concerning the processing of their personal information;
• Give effect to other rights provided under personal data protection law.

Hòn Rơm 2 Resort will receive and handle customer requests in accordance with the law and the actual circumstances of each case.

9. Cookies and Similar Technologies

The website www.honrom.vn may use cookies or similar technologies to support website operation, remember certain user preferences, analyse traffic and improve the website experience.

Customers may adjust their browser’s cookie settings. Disabling certain cookies may affect some website functions.

10. Links to Third-Party Websites

Hòn Rơm 2 Resort’s website may contain links to third-party websites or platforms, such as booking platforms, social networks or payment services.

This Privacy Policy applies only to Hòn Rơm 2 Resort’s information processing activities. Customers should read the relevant third party’s privacy policy before providing personal information on those platforms.

11. Customers’ Responsibilities

Customers are responsible for providing accurate and lawful information when transacting with Hòn Rơm 2 Resort.

Customers should safeguard their accounts, email, telephone and authentication information, and notify Hòn Rơm 2 Resort if they discover any unauthorised use of their information or signs that their rights or interests may be affected.

12. Changes to This Privacy Policy

Hòn Rơm 2 Resort may update or amend this Privacy Policy where necessary to reflect its business operations, website systems or legal requirements.

The updated version will be published on www.honrom.vn.

Customers should review this Policy periodically to stay informed of any changes.

13. Contact Information

If you have any questions, requests or feedback regarding the collection and processing of personal information, please contact:

Hòn Rơm 2 Resort is committed to receiving and handling customers’ requests concerning their personal information in accordance with applicable law.