Pricing Policy

1. Scope

This Pricing Policy applies to accommodation and services introduced and provided by Công ty CP Du lịch Thiên Hà – Hòn Rơm (hereinafter referred to as “Hòn Rơm 2 Resort”) through www.honrom.vn and Hòn Rơm 2 Resort’s official sales channels.

The price applicable to each transaction is determined by the information, programme, room type, dates of stay and conditions published at the time the customer books the service.

2. Service Prices

Hòn Rơm 2 Resort publishes room rates and service prices on its website or provides them through its staff or official sales channels. Prices vary according to room type, dates of stay, number of guests, promotions and the specific conditions of each service offering.

The price displayed for each product or service applies in accordance with the information published by Hòn Rơm 2 Resort at the time of booking. Where different rates or programmes are available, the applicable conditions will be provided alongside them.

3. What the Price May Include

Depending on the room type, service package or programme, the price may include one or more of the following:

• Accommodation charges for the number of nights booked;
• Amenities or services expressly listed in the room or package description;
• Taxes, fees or other charges where expressly included in the pricing information at the time of booking.

Services, costs or surcharges not expressly stated as included in the price will be subject to the relevant policies and disclosed to customers when they arise or before customers confirm the service, depending on the circumstances.

4. Surcharges and Additional Costs

Surcharges or additional costs may arise in circumstances including, but not limited to:

• The number of guests exceeds the room’s standard occupancy;
• Additional beds, mattresses or services are requested;
• Changes are made to the room type or dates of stay;
• Additional services are used beyond those originally booked;
• Surcharges apply to particular programmes, weekends, public holidays, the Lunar New Year or other special periods, where published.

Surcharges are applied according to Hòn Rơm 2 Resort’s price list or policies in effect when they arise and will be disclosed to customers in accordance with applicable requirements.

5. Promotional Prices

Hòn Rơm 2 Resort may offer special deals, promotions or service packages with their own prices and conditions.

Promotional prices apply only within the period, availability limits, room types and conditions specified in the programme. Promotions may not be combined where the programme conditions do not permit it.

When a promotion has expired or its allocated availability has been exhausted, Hòn Rơm 2 Resort reserves the right to end the programme in accordance with its published conditions.

6. Prices at the Time of Booking

The price and conditions applicable to a reservation are determined by the information published by Hòn Rơm 2 Resort and confirmed with the customer at the time of booking.

Once Hòn Rơm 2 Resort confirms the reservation, the customer is entitled to the price and conditions confirmed for that reservation, except where services are changed at the customer’s request or in circumstances specified in the reservation, cancellation and payment policies.

7. Changes to Services

If the customer requests changes to the dates of stay, room type, number of guests or services booked, the transaction value may change depending on room availability, the price list and programmes applicable at the time of the change.

Hòn Rơm 2 Resort will inform the customer of any increase or decrease in price before confirming the change.

8. Price Display and Confirmation

Hòn Rơm 2 Resort strives to ensure that pricing information on its website and official sales channels is accurate, clear, up to date and appropriate to the products and services provided.

If an obvious pricing error caused by data entry, technical or display issues is identified, Hòn Rơm 2 Resort will notify the customer to reconfirm the information before proceeding with the transaction or providing the service.

Customers may choose to proceed at the confirmed price or decline the transaction where a pricing discrepancy remains unresolved.

9. Taxes, Fees and Invoices

Taxes, fees or other financial obligations applicable to the services will be handled in accordance with the law and the information published by Hòn Rơm 2 Resort at the time of the transaction.

Customers who require an invoice must provide the necessary and accurate information in accordance with Hòn Rơm 2 Resort’s instructions.

10. Customers’ Responsibilities

Customers are responsible for reviewing the room type, number of guests, dates of stay, price, inclusions and exclusions, and applicable conditions before confirming a reservation.

By confirming a reservation, customers are understood to have had the opportunity to review and agree to the price and conditions applicable to the transaction.

11. Changes to the Pricing Policy

Hòn Rơm 2 Resort may update or adjust its price list and Pricing Policy to reflect business operations, seasonal demand, promotions or legal requirements.

Price adjustments do not change the price already confirmed for valid reservations, except where the customer requests changes to services or where circumstances specified in the relevant policies apply.

12. Contact Information