Payment Policy

1. Scope

This Payment Policy applies to room reservations and service transactions provided by Công ty CP Du lịch Thiên Hà – Hòn Rơm (hereinafter referred to as “Hòn Rơm 2 Resort”) through www.honrom.vn and Hòn Rơm 2 Resort’s official sales channels. This Policy sets out the procedures for deposits, payments, transaction confirmation and the handling of payments relating to reservations, accommodation and other services, depending on the transaction.

2. Payment Principles

Customers are responsible for paying the full value of the services and any valid additional charges in accordance with the information communicated and confirmed by Hòn Rơm 2 Resort. Payment methods and deadlines may vary according to the room type, programme, dates of stay or specific conditions of each transaction.

3. Deposit Payment

Once Hòn Rơm 2 Resort confirms receipt of the full required deposit, the reservation will be recorded in accordance with the agreed details, subject to room availability and applicable conditions.

If the customer does not pay the deposit within the specified period, Hòn Rơm 2 Resort reserves the right to release the room or may no longer guarantee the availability originally requested.

4. Payment of the Remaining Balance

Customers may pay the remaining balance in cash or by bank transfer using the payment details provided by Hòn Rơm 2 Resort at the time of the transaction.

Additional charges incurred during the stay or while using services are payable according to actual usage and Hòn Rơm 2 Resort’s policies.

5. Payment Methods

Hòn Rơm 2 Resort accepts the payment methods published or specified at the time of the transaction, including:

• Bank transfer using the official account details provided by Hòn Rơm 2 Resort;
• Cash payment at the reception desk or to a department authorised by Hòn Rơm 2 Resort to receive payments;
• Any other payment methods, if available, will be clearly communicated to customers before or at the time of the transaction. Customers are responsible for verifying the account details and recipient before making a bank transfer.

6. Payment Confirmation

Payments are recorded based on transaction information, bank transfer records, receipts, invoices or other valid forms of confirmation.

Customers should retain proof of payment until they have finished using the services.

For bank transfers, customers should provide transaction information or proof of payment when necessary so that Hòn Rơm 2 Resort can verify and confirm the payment.

7. Changes to the Transaction Value

If the customer requests changes to the dates of stay, room type, number of guests or services booked, the total transaction value may change according to room availability, the price list and the conditions applicable at the time of the change.

Hòn Rơm 2 Resort will inform the customer of any increase or decrease in price before confirming the change.

Any additional payment or refund of the difference will be handled in accordance with the agreement and policies applicable to the transaction.

8. Reservation Cancellations or Changes

Reservation cancellations or changes and the handling of payments or deposits already made are subject to the reservation policy, cancellation and amendment policy, and the conditions of the relevant programme or rate accepted by the customer when booking.

Where a programme or rate is non-refundable or subject to restricted refunds, these conditions will be disclosed to the customer at the time of booking.

9. Customers’ Responsibilities

Customers are responsible for reviewing the guest name, check-in and check-out dates, room type, number of guests, transaction value, deposit amount and payment conditions before confirming a reservation.

Customers must provide accurate payment information and verify the payment recipient before making a bank transfer.

10. Hòn Rơm 2 Resort’s Responsibilities

Hòn Rơm 2 Resort provides the necessary payment information and records the amounts paid by customers for their transactions.

Hòn Rơm 2 Resort reconciles payments and addresses payment-related issues based on supporting documents, transaction information and actual reservation records. If a discrepancy or payment issue is identified, Hòn Rơm 2 Resort will work with the customer to investigate and resolve it appropriately.

11. Contact Information

Hòn Rơm 2 Resort is committed to providing clear and transparent payment information and assisting customers throughout their transactions in accordance with its published policies and applicable law.